Citizens Bank

Last verified September 16, 2026

Citizens Bank is a mortgage lender headquartered in Providence, RI, operating for over 198 years. Use the mortgagee clause below to list Citizens Bank correctly on a homeowners insurance policy.

Mortgagee Clause

Citizens ISAOA ATIMA

Company Profile

Headquarters
Providence, RI
Years in Business
198+

Source: Citizens Financial Group's stated founding (1828, as High Street Bank) per company history.

Contact

Phone
866-826-4904
Fax
843-413-2008
Website
https://mycoverageinfo.com/citizens/policy-manager/contact-us (opens in a new tab)

Source: mycoverageinfo.com.

Mailing Address

PO Box 202060
Florence, SC 29502

Submit Documents - MyCoverageInfo (opens in a new tab)

Understanding Your Mortgagee Clause

A mortgagee clause is the exact wording your homeowners insurance policy must carry so that if the property is damaged, your lender's financial interest is protected alongside your own. It has three parts: the lender's legal name, the ISAOA/ATIMA designation, and the lender's mailing address for insurance correspondence — all three need to match what the lender has on file.

ISAOA stands for "Its Successors and/or Assigns." ATIMA stands for "As Their Interests May Appear." Together they mean that if your loan is later sold or transferred to another company — which happens often in the mortgage industry — your policy's protection automatically follows the loan to its new owner, with no need to update the policy yourself.

Getting the clause wrong is more than a paperwork issue: an insurer that can't match your policy to your lender's records may flag it as lapsed, which can trigger lender-placed (and usually far more expensive) coverage. If Citizens Bank has sold or transferred your loan since your policy was written, double-check the clause above against your most recent mortgage statement before renewing.

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